SHIPPING & DELIVERY
Do you offer free shipping?
In Germany and many EU countries, shipping is free for orders of €7.50 or more.
How long does delivery take?
We usually process your order within 1–2 working days. Delivery time depends on your country – here's an overview of all delivery times.
When will my order be shipped?
We usually process orders within 1–2 working days. As soon as your order is on its way, you'll receive a shipping confirmation with your tracking link.
Does ZOEVA offer express shipping or other shipping options?
Alongside standard shipping, we offer paid express shipping in many countries, and delivery to a pickup point in some countries.
Where can I find information about my shipment?
Once your order is ready for shipping, you will receive an email containing the shipping confirmation. This email will include a tracking link as well as your tracking ID. Please allow 24 hours for the status to be updated. In case your parcel is bei
I have not received a shipping confirmation.
We usually process orders within 1–2 working days. You'll then receive a shipping confirmation with your tracking link.
The delivery of my parcel has failed.
If a delivery attempt was unsuccessful, the tracking status will normally be updated as soon as more information is available. Within the tracking information provided by the respective carrier, you will be informed about the next steps. In case you
My parcel has been delivered, but I have not received anything yet.
Sometimes it may happen that a parcel cannot be delivered to you personally. In our experience, it is most likely that the parcel is with one of your neighbors, the front desk or at the mailroom. In this case, we encourage you to contact your neighbo
My parcel is being returned to the sender.
Normally, if a parcel cannot be delivered, either another delivery attempt takes place or the package will be taken to the nearest post office. Once it is ready for collection you will find all details within the tracking page. In case the recipient
My parcel is overdue. What to do next?
The estimated shipping time for each country can be found on the Shipping & Delivery page. Please note that the estimated delivery time is listed in working days – weekends and public holidays are not included. For shipments to a non-EU country, ther