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ZOEVACOSMETICS COM

We usually process orders within 1&#x2013;2 working days (Monday to Friday). As soon as your order is on its way, you&apos;ll receive a shipping confirmation email with your tracking link.You&apos;ll find more about shipping methods and delivery times in our <a href="https://zoevacosmetics.com/en/policies/shipping-policy" target="_blank" rel="noopener noreferrer">shipping information</a>.

We usually process orders within 1–2 working days. As soon as your order is on its way, you'll receive a shipping confirmation with your tracking link.

When will my order be shipped?

SHIPPING & DELIVERY

Can I change the products of an order I have already placed?

I would like to cancel my order. How can I do that?

Can I change the shipping address of an order previously placed?

What payment options do you offer?

Will I get a price change or price adjustment after placing my order?

Can you mark my international order lower than the stated value or as a gift?

How can a code be applied?

Can I use multiple discount codes simultaneously?

Why is my code not valid?

Do I have to pay customs duties or import fees?

ORDERS & PAYMENT OPTIONS

Do you offer free shipping?

How long does delivery take?

Does ZOEVA offer express shipping or other shipping options?

Where can I find information about my shipment?

I have not received a shipping confirmation.

The delivery of my parcel has failed.

My parcel has been delivered, but I have not received anything yet.

My parcel is being returned to the sender.

My parcel is overdue. What to do next?

I would like to return my products. How can I proceed?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

My parcel arrived damaged or items are missing.

One or more items arrived damaged or faulty.

How can I file a product complaint?

Can I send back an item I bought from a retailer?

RETURNS & COMPLAINTS

How can I create a customer account with ZOEVA?

Do I need to create a customer account to place an order?

I can't log into my ZOEVA customer account.

How can I change my personal data?

How can I delete my ZOEVA customer account?

CUSTOMER ACCOUNT

Will items be restocked that are currently sold out?

Which ingredients are used to manufacture ZOEVA products?

Does ZOEVA test on animals?

How are ZOEVA products tested?

The colour or shade of the product I purchased appears different to what I expected.

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

GENERAL PRODUCT INFORMATION

Velvet Love Eyeliner

EyeSwipe Longwear Cream Eyeshadow Stick

Ooh la Lash Length & Lift Tubing Mascara

Pout Perfect Lip & Cheek Pencil

Brushes

Baby Fresh Eyes Under Eye Brightening Patches

Velvet Love Blush Balm

PRODUCT HELP & GUIDANCE

Where can I find ZOEVA products in store?

Can I become an official reseller of your products?

I would like to report a website error.

Do you have a makeup artist program or does ZOEVA offer discounts for professionals?

How can I unsubscribe from the newsletter?

OTHER

When will my order be shipped?Updated 5 hours ago